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AI Automation
Automated workflows for enquiries, follow-ups, content, customer support, reporting, SOPs and repetitive admin tasks.
AI automation • websites • business systems
I build AI-powered systems that save businesses hours every week.
Premium portfolio by Faustina Bertha — combining government operations experience, SOP documentation, customer support, WordPress, Shopify, social media, and automation tools to help small businesses run smarter.
20%monthly villa occupancy increase
8+case studies across operations & marketing
3core skills: automation, systems, content
Trusted stack
Tools I use to build modern business systems.
A flexible stack for websites, content systems, CRM workflows, support automation, social media and documentation.
OpenAI
ChatGPT
n8n
Make
Zapier
WordPress
Shopify
ManyChat
Airtable
Notion
Canva
Humanitix
Services
Premium support for businesses ready to automate.
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Website Systems
Professional WordPress and Shopify websites connected with forms, email workflows, CRM tools and content updates.
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SOP & Operations
Clear process maps, documentation, knowledge bases and workflow improvements built from real operational experience.
Portfolio
Featured AI automation case studies.
These examples combine resume-based experience and business projects outside full-time work, translated into clear AI automation use cases.
AI Property Management Automation
Managed a private villa, optimised booking platforms, improved guest experience and increased occupancy by 20% per month. The automation version connects booking alerts, guest messages, cleaning reminders, calendar updates and review follow-ups.
Booking→AI guest message→Calendar→Cleaning task→Review request
20%monthly occupancy increase
Nectar of Love E-commerce System
Created and managed websites across WordPress and Shopify, promotional email management and Instagram content. The AI version supports abandoned cart flows, product copy, customer segmentation, email campaigns and content planning.
Order→Customer segment→Email flow→Promo content→Reporting
Multiplatform website and marketing system
ASMY Social & Event Content Automation
Managed social media, content creation, website updates, promotional materials and event support. The AI version creates event captions, newsletters, website updates, schedule reminders and registration tracking.
Event→AI caption→Canva→Website update→Humanitix report
Fasterevent promotion and content creation
AI SOP & Knowledge Base System
Based on policy, procedure and court services experience. This portfolio example converts operational knowledge into searchable SOPs, response templates, staff instructions and internal knowledge articles.
Procedure→AI summary→SOP draft→Approval→Knowledge base
Clearrepeatable processes for teams
AI SEO Blog Publishing Workflow
An n8n-style workflow that takes a research topic, gathers AI research, writes a long-form SEO blog, creates title/slug/meta, formats WordPress HTML, uploads a featured image and sends a completion notification.
Topic→Research→Blog draft→WordPress→Telegram
Hourssaved per article
AI Executive Assistant Workflow
Based on executive support roles involving diaries, travel, emails, briefings and stakeholder coordination. The AI version prepares meeting agendas, summarises notes, drafts follow-ups and tracks actions.
Meeting→Briefing note→Agenda→Follow-up→Task tracker
Lessmanual admin and missed follow-up
Process
How I turn messy tasks into clean automation.
A practical approach shaped by administration, government operations, e-commerce, social media and property management experience.
1. Audit the workflow
Map the current process, tools, pain points, repetitive tasks and handover steps.
2. Design the system
Create a simple automation plan showing triggers, actions, data flow and human approval points.
3. Build the automation
Connect apps such as OpenAI, n8n, Make, Zapier, WordPress, Shopify, Google Workspace and CRM tools.
4. Document and train
Provide clear instructions, SOPs and handover notes so the system can be used confidently.
Let's build your system
Ready to automate the work you keep doing manually?
Available for Upwork projects: AI automation, n8n/Make/Zapier workflows, WordPress, Shopify, SOPs, CRM setup and content systems.